You can use most credit and debit cards. We accept Visa, Mastercard, American Express, Diners Club, and Discover. We also accept Apple Pay, Google Pay, and Shop Pay.

We do not offer this option at the moment. (However, you may be able to do so by using Shop Pay).

Yes! Please contact support@culiau.com to get the details for a bank transfer.

We do not accept cash over delivery at the moment.

Coupons and Discount Codes are promotional codes offered by Culiau, which can be redeemed for discounts on purchases.

Coupons and Discount Codes may have restrictions on which products they can be used for, or a minimum purchase value required to redeem the discount.

Coupons and Discount Codes can be found on the Culiau website (https://culiau.com/pages/culiau-discount-codes-offers), social media pages, or email newsletters.

Coupons and discount codes are valid for a single use per person and cannot be combined, unless stated otherwise at the time of receipt.

If there's an issue with a Coupon or Discount Code, please contact support@culiau.com

Coupons and Discount Codes may not work if they have already expired, have been redeemed to their maximum usage limit, or do not meet the requirements (such as a minimum purchase value) for redemption.

Gift Cards are pre-paid cards that can be redeemed for purchases in our store. They can be purchased directly from our website.

After purchasing a Gift Card, you will receive an email with a unique code that can be used at checkout to redeem the value of the card

Yes, Gift Cards can be used multiple times until the balance is exhausted.

Yes, Gift Cards can be combined with other payment methods, such as credit cards, during checkout.

Any remaining balance on the Gift Card can be used for future purchases.

This Gift Card does not have an expiration date and can be redeemed at any time.

The Customizer is an engraving pen. However, by using suitable attachments, you will also be able to polish, sand, carve wood, etc.

It includes:

1 Customizer

1 Carbide burr

30 Diamond Bits

1 USB-C cable

1 pen cap

1 simplified User Manual — you can see the extended version by scanning the QR code placed on the last page.

1 Mastery Guide — it is an Ebook. You can see it by scanning the QR code which is in the User Manual.

The Customizer works on surfaces below 8 on the Mohs scale, such as glass, wood, leather, metal, plastic, stone, etc. 

You can find them in our bits section https://culiau.com/collections/customizer-bits  

Thanks to our Mini Adapter you will be able to use attachments with a shank size between 0.3-3.4mm. You can find it here: https://bit.ly/3IofudJ 

It takes from 2.5 to 3 hrs to get fully charged. Each charge lasts for around 2 hrs.

Yes, the Customizer is an easy-to-use tool! You do not need to be a professional to use it. If you have no experience in engraving, you may visit our blog to find easy DIY projects: https://culiau.com/blogs/woodworking-projects 

If the bit seems stuck, please grab the Customizer from the shank, help yourself with a tool to hold the bit, and carefully try to take it off. If it does not work, please contact support@culiau.com