Q1: What are the functions of the Customizer?

The Customizer is an engraving pen. However, by using suitable attachments, you will also be able to polish, sand, carve wood, etc.

Q2: What does it include in the package?

It includes:

1 Customizer

1 Carbide burr

30 Diamond Bits

1 USB-C cable

1 pen cap

1 simplified User Manual — you can see the extended version by scanning the QR code placed on the last page.

1 Mastery Guide — it is an Ebook. You can see it by scanning the QR code which is in the User Manual.

Q3: On which surfaces can it be used?

The Customizer works on surfaces below 8 on the Mohs scale, such as glass, wood, leather, metal, plastic, stone, etc. 

Q4: Where can I get attachments for the Customizer?

Q5: Can I use attachments which are not from Culiau?

Thanks to our Mini Adapter you will be able to use attachments with a shank size between 0.3-3.4mm. You can find it here: https://bit.ly/3IofudJ 

Q6: How long does it take to fully charge the tool?

It takes from 2.5 to 3 hrs to get fully charged. Each charge lasts for around 2 hrs.

Q7: Is the Customizer beginner friendly?

Q8: An attachment got stuck in the tool. What can I do?

If the bit seems stuck, please grab the Customizer from the shank, help yourself with a tool to hold the bit, and carefully try to take it off. If it does not work, please contact support@culiau.com

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