You can use most credit and debit cards. We accept Visa, Mastercard, American Express, Diners Club, and Discover. We also accept Apple Pay, Shop Pay and PayPal

We do not offer this option at the moment. (However, you may be able to do so by using Shop Pay).

Yes! Please contact support@culiau.com to get the details for a bank transfer.

We do not accept cash over delivery at the moment.

Coupons and Discount Codes are promotional codes offered by Culiau, which can be redeemed for discounts on purchases.

Coupons and Discount Codes may have restrictions on which products they can be used for, or a minimum purchase value required to redeem the discount.

Coupons and Discount Codes can be found on the Culiau website (https://culiau.com/pages/culiau-discount-codes-offers), social media pages, or email newsletters.

Coupons and discount codes are valid for a single use per person and cannot be combined, unless stated otherwise at the time of receipt.

If there's an issue with a Coupon or Discount Code, please contact support@culiau.com

Coupons and Discount Codes may not work if they have already expired, have been redeemed to their maximum usage limit, or do not meet the requirements (such as a minimum purchase value) for redemption.

Gift Cards are pre-paid cards that can be redeemed for purchases in our store. They can be purchased directly from our website.

After purchasing a Gift Card, you will receive an email with a unique code that can be used at checkout to redeem the value of the card

Yes, Gift Cards can be used multiple times until the balance is exhausted.

Yes, Gift Cards can be combined with other payment methods, such as credit cards, during checkout.

Any remaining balance on the Gift Card can be used for future purchases.

Gift Cards have an expiration date, I recommend checking the email in which you received the Gift Card to find the expiration date.

The Customizer isn't just an engraving pen; it's a versatile tool. With the right attachments, which you can find on our website, can not only engrave but also polish, sand, carve wood, and more.

Our Customizer offers a world of benefits:

🌟Personalization: Make your items truly yours with unique designs.

🌟Versatility: Works on wood, metal, glass, and more.

🌟Easy to Use: No advanced skills needed, accessible for all.

🌟Cost-Efficient: Save money by creating personalized items.

🌟Artistic Outlet: Express your creativity effortlessly.

🌟Practical: Handy for various tasks and DIY projects.

Choosing the Customizer is a wise investment for several reasons. 

Firstly, it boasts unparalleled precision, ensuring flawless results with every use. 

Secondly, its lightweight and compact design offers unmatched convenience, allowing for effortless handling and maneuverability. Moreover, its affordability sets it apart from other engraving tools, offering exceptional value for money. 

Additionally, its versatility shines through as you can easily customize its functionality by adding various attachments, making it suitable for a wide range of tasks. 

Ultimately, opting for the Customizer can save you both time and frustration in the long run

Here's a comprehensive list of what the package of our Customizer includes:

1 Customizer

1 Carbide burr

1 Hex key

30 Diamond Bits

1 USB-C cable

1 pen cap

1 simplified User Manual – For an in-depth guide, simply scan the QR code located on the last page.

1 Mastery Guide – Accessible as an Ebook. Scan the QR code provided in the User Manual to unlock valuable insights and tips.

The 30 bits included with our Customizer are a diverse range of attachments designed for compatibility with surfaces where our engraving pen excels, such as wood, metal, glass, and plastic. Within this selection, you'll discover various shapes, including squared bits, pointed bits, ball bits, chisel bits, and a mix of others.

The Customizer is compatible with surfaces rated below 4 on the Mohs scale, including glass, wood, leather, metal, plastic, stone, and more.

The 30 bits included with the Customizer serve as a versatile starting point, enabling effective use across various surfaces. However, for customers seeking intricate engraving on specific surfaces, we recommend exploring our specialized sets of separate bits tailored for those materials. These sets are available on our website and are designed to enhance your engraving experience by providing precision and efficiency on your desired surfaces.

You can find them in our bits section: Customizer Bits

It takes from 2.5 to 3 hours to fully charge the Customizer. Each charge lasts for approximately 2 hours.

We've got you covered! We've prepared a brief tutorial on how to get started using our Customizer, conveniently available on our YouTube profile. You'll also find a plethora of other helpful tutorials to enhance your experience: Customizer Tutorial

The Customizer warranty is 1 year. For more information, you can read the warranty policy at this link: Warranty Policy