You can use most credit and debit cards. We accept Visa, Mastercard, American Express, Diners Club, and Discover. We also accept Apple Pay, Shop Pay and PayPal
Frequently Asked Questions
Q1: What are the functions of the Customizer?
The Customizer is an engraving pen. However, by using suitable attachments, you will also be able to polish, sand, carve wood, etc.
Q2: What does it include in the package?
It includes:
1 Customizer
1 Carbide burr
30 Diamond Bits
1 USB-C cable
1 pen cap
1 simplified User Manual — you can see the extended version by scanning the QR code placed on the last page.
1 Mastery Guide — it is an Ebook. You can see it by scanning the QR code which is in the User Manual.
Q3: On which surfaces can it be used?
The Customizer works on surfaces below 8 on the Mohs scale, such as glass, wood, leather, metal, plastic, stone, etc.
Q4: Where can I get attachments for the Customizer?
You can find them in our bits section https://culiau.com/collections/all-products
Q5: Can I use attachments which are not from Culiau?
Thanks to our Mini Adapter you will be able to use attachments with a shank size between 0.3-3.4mm. You can find it here: https://bit.ly/3IofudJ
Q6: How long does it take to fully charge the tool?
It takes from 2.5 to 3 hrs to get fully charged. Each charge lasts for around 2 hrs.
Q7: Is the Customizer beginner friendly?
Yes, the Customizer is an easy-to-use tool! You do not need to be a professional to use it. If you have no experience in engraving, you may visit our blog to find easy DIY projects: https://culiau.com/blogs/crafting-blogs-and-guides
Q8: An attachment got stuck in the tool. What can I do?
If the bit seems stuck, please grab the Customizer from the shank, help yourself with a tool to hold the bit, and carefully try to take it off. If it does not work, please contact support@culiau.com