We do not accept cash over delivery at the moment.
How can we help you?
Questions about Payments?
Can I pay with cash over delivery?
Can I pay via bank transference?
What payment options can I use?
You can use most credit and debit cards. We accept Visa, Mastercard, American Express, Diners Club and Discover. We also accept Apple Pay, Google Pay and Shop Pay.
Questions about Shipping?
How long does shipping take?
Why does my tracking code doesn't give me any information?
If it has been 0 to 5 days since the order was made, the tracking may not be updated because the package is being processed or shipped.
If more than 7 days have passed, please contact us at support@culiau.com for more information.
How much does shipping cost?
What if I don't receive the product?
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact our Support at support@culiau.com if you don't receive one within 1 day.
Can I pay an extra fee to receive the product faster?
How can I track my order?
You can check the most recent updates of your order on our tracking page https://culiau.com/apps/tracking
Questions about your order?
I have not received my order, where is it?
You may check where your package is on our tracking page https://culiau.com/apps/tracking
If you did not receive your order, but the tracking appears as delivered, or your order has been stuck for a long time, please contact us at support@culiau.com
I ordered multiple items but have not received them all, where's the rest of my order?
If you ordered a certain amount of items, and received less than what you ordered, please contact us at support@culiau.com for help.
I received a damaged item, what I should do?
I didn't receive what I ordered, what should I do?
If you received a completely different item than what you ordered, please contact us at support@culiau.com for help.
