Order tracking

Looking to track your order? When your Order ships out, you will receive a Shipping Confirmation email from support@culiau.com with your tracking number included.

Depending on the product ordered, the e-mail could take up to 6 business days to be sent. Once you receive the email, follow these steps to easily check on your delivery status.

1. Visit the website:  https://www.17track.net/en

(if that doesn't work, visit: https://cjpacket.com/

2. Enter Your Tracking Code, provided in the Shipping Confirmation Email.

3. Click the “Track” Button.

Things to Keep in Mind:

• Order Numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed – Your order has been shipped out and is in transit to the local post office. Tracking should updating within a few business days.
  
  
• If you requested any change on the order after placing it (such as address change, color change, adding or removing a product, etc.) the fulfilling time might take longer(1 or 2 business days more).
  This is because we have to stop the order in our warehouse, change what is needed and then put it back manually into the system to ensure you receive the correct product without issues.
  
  
• Have any questions? Please view our FAQ here.

For any further assistance, don’t hesitate to e-mail us at support@culiau.com and we’ll be more than happy to assist you.

Happy shopping and keep spreading love for woodworking and crafts!