I have a question about shipping

-How long does shipping take?

NOTE: Nowadays, due to the current situation, we are shipping "worldwide ONLY" from our overseas warehouse!

  • Average Worldwide delivery time is between 15-25 business days, but due to high demand and the decrease of the numbers of parcels sent worldwide, some shipments may take slightly longer... For this reason we politely ask all customers to please allow 35 business days before contacting us regarding shipping.
  • If you are from The US (and the order is also shipped from the US) the shipping times are between 2 to 4 business days on average. We ask all customers to please allow 7 business days before contacting us regarding shipping. 
  • If you are from Europe (and the order is also shipped from any country in Europe) the shipping times are between 1 to 10 business days on average depending your country. We ask all customers to please allow 15 business days before contacting us regarding shipping. 

If after that amount of days the shipment has still not arrived please let us know and we will look into it for you.

Each product has information about the specific shipping times in the description!

 

-Why my tracking code doesn't give me any information?

There are 2 options:

1) It hasn't been enough time since your purchase. Usually the tracking info appear online between 5-10 days. 

2) We are using a double shipping method to deliver your product to your country as soon as possible. We ship it from our warehouses overseas without tracking code (to avoid delays in logistics) and then a local courier (USPS in the US) takes the item and delivers it to you within a few days

 

-How Much Is Shipping?

You can see more in our shipping policy because it depends on your country.

 

First of all, please contact us, we will look into it! If you don't receive it at all, we will give you a FULL refund. Please read more information about this topic in the refund policy.

 

Yes, all customers will receive an order number after placing their orders. Please contact our Support at support@culiau.com if you don't receive one within 1 day.

 

-Can I pay an extra fee to receive the product faster?

It depends! Please contact us if you need something special in your order! We are here to help you!