FaqGeneral – Culiau
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    How can we help you?


    Questions about Payments?

    Can I pay with cash over delivery?

    We do not accept cash over delivery at the moment. 

    Can I pay via bank transference?

    What payment options can I use?

    You can use most credit and debit cards. We accept Visa, Mastercard, American Express, Diners Club and Discover. We also accept Apple Pay, Google Pay and Shop Pay.

    Questions about Shipping?

    How long does shipping take?

    Go to our shipping policy section to check how long shipping takes to your country.

    Why does my tracking code doesn't give me any information?

    If it has been 0 to 5 days since the order was made, the tracking may not be updated because the package is being processed or shipped.

    If more than 7 days have passed, please contact us at support@culiau.com for more information.

    How much does shipping cost?

    Go to our Shipping Policy section to check shipping fees for your country.

    What if I don't receive the product?

    Will I receive a confirmation number when I place my order?


    Yes, all customers will receive an order number after placing their orders. Please contact our Support at support@culiau.com if you don't receive one within 1 day.

    Can I pay an extra fee to receive the product faster?

    How can I track my order?

    Questions about your order?

    I have not received my order, where is it?

    I ordered multiple items but have not received them all, where's the rest of my order?

    If you ordered a certain amount of items, and received less than what you ordered, please contact us at support@culiau.com for help.

    I received a damaged item, what I should do?

    I didn't receive what I ordered, what should I do?

    If you received a completely different item than what you ordered, please contact us at support@culiau.com for help.

    Need more help? Contact us now!

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